Privacy Policy

What data do you collect & how do you use the data?

When you invite Guarding Paw to your server, we cache the guild object, channel objects, and role objects. Additionally, we may also cache any user or member objects that Discord provides Guarding Paw with in the GUILD_CREATE payload. Upon interacting with the bot, we may also cache your member and user objects if we do not already do so. This data is stored solely for the operation of the Guarding Paw service, to reduce unnecessary API requests to the Discord API.

When a ticket is closed in a server, all message content and participants (including username, avatar hash, and discriminator) are retrieved and encrypted before being stored in our database. Backups of our database are also encrypted and stored in a Storage Box hosted by Hetzner Online GmbH.

When logging into our web dashboard, we collect all guild objects for the servers you are a member of, so we can verify your ownership/status in the server and provide a list of servers to manage.

Google Analytics

We use Google Analytics on some of our web pages to track how we can improve your experience using our sites. Google Analytics is a standard industry tool used by many websites, and all data is anonymized before being sent. We do not use this data for advertising purposes. You can view Google Analytics' terms of service and privacy policy here.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

How can I contact you regarding concerns?

We are happy to address any data processing or security concerns you may have. The best way to contact us is by joining our Discord support server and opening a ticket in the #support channel.

How can I request my data or data removal?

To request data or data removal, please join our Discord support server and open a ticket in the #support channel. Unfortunately, we cannot handle these requests through external channels, as we need to verify your identity securely. We will address your request within 30 days of receiving it.