Privacy Policy

When you invite GuardingPaw to your server, we cache the guild object, channel objects, and role objects. We may also cache user and member objects from the GUILD_CREATE payload. This data is stored solely to operate the GuardingPaw service and reduce unnecessary requests to the Discord API.

When a ticket is closed, all message content and participant data (username, avatar hash, discriminator) are retrieved, encrypted, and stored in our database. Database backups are also encrypted and stored in a Storage Box hosted by Hetzner Online GmbH.

When you log into the web dashboard, we collect your Discord guild memberships to verify your ownership or editor status and display a list of servers you can manage.

We use Matomo Analytics on some web pages to understand how we can improve your experience. Matomo is a privacy-friendly, self-hosted analytics tool — all data is processed on our own servers and is never shared with third parties or used for advertising.

When you visit our website, our servers may automatically log standard browser data. This is considered non-identifying information and may include your IP address, browser type and version, pages visited, time and date of your visit, and time spent on each page.

We implement appropriate security measures to protect your data. Access is limited to authorized personnel only. Ticket transcripts and database backups are encrypted before storage on servers hosted by Hetzner Online GmbH.

We do not share your personal information with third parties except as described in this policy.

We retain your data only for as long as necessary to provide our services. Cached Discord data (guilds, channels, roles, members) is kept solely to operate the bot and reduce API overhead.

You can request deletion of your data at any time by contacting us through our support server.

Under applicable data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise these rights, please contact us as described below.

To request a copy of your data or ask for its removal, join our Discord support server and open a ticket in #support. We handle requests exclusively through Discord to verify your identity securely. We aim to respond within 30 days.

You can update your cookie preferences at any time. To opt out of analytics cookies, contact us through our support server and we will remove your data from our analytics records.

For any questions about this Privacy Policy, reach us via our Discord support server or by email at info@panda-network.de. For legal details see our Imprint.